Shipping policy

Delivery times are estimates and may vary depending on your location, order volume, and courier operations. While VÉRA will make every reasonable effort to ensure prompt delivery, we cannot guarantee a specific delivery date once an order has been handed over to the courier.
VÉRA is not responsible for delays caused by courier or shipping providers, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for being reachable through the phone number provided at checkout. If delivery attempts are unsuccessful because the customer cannot be contacted, refuses delivery, or repeatedly postpones delivery, the order may be returned or cancelled.
Customers are responsible for providing complete and accurate shipping information at checkout. VÉRA is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.
If an order is returned to VÉRA due to unsuccessful delivery attempts or incorrect customer information, additional shipping charges may apply if the customer requests redelivery.